Responsible Gaming
at khel88
At khel88, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. This page outlines the practical tools, policies, and support resources we provide to every player in Bangladesh so you can always stay in control of your gaming activity.
Our Core Commitments to You
Every feature described below is available to all registered khel88 players at no cost. These are not optional extras — they are built into the platform because we believe safe play is the only kind of play worth offering.
Strict Age Verification
Every khel88 account is subject to identity and age verification. No player under the age of 18 is permitted to open an account, place a bet, or access any real-money game on the platform. We verify age at registration and at the point of first withdrawal.
Deposit & Loss Limits
Set a daily, weekly, or monthly cap on how much you deposit or lose on khel88. Once your chosen limit is reached, the system automatically prevents further deposits for that period. Limits take effect immediately when reduced.
Self-Exclusion Programme
If you need a complete break from gambling, our self-exclusion programme lets you close access to your khel88 account for a defined period of 1 month, 3 months, 6 months, 1 year, or permanently. During exclusion, all marketing communications are suspended.
Session Time-Out
Use our time-out feature to step away from the platform for a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. Unlike full self-exclusion, a time-out is a short-term pause — your account remains intact and resumes automatically when the period ends.
Reality Check Reminders
khel88 can send you a session reminder at intervals you choose — every 30 minutes, 1 hour, or 2 hours — showing how long you have been playing and your net session result. These prompts encourage you to pause, reflect, and decide consciously whether to continue.
24/7 Dedicated Support
Our responsible gaming support team is available around the clock — every day of the year, Bangladesh Standard Time (BST, UTC+6). If you are worried about your gambling or someone else's, reach out at any time. All enquiries are treated with complete confidentiality.
1 Our Commitment to Responsible Gaming
khel88 operates as an online gaming and sports betting platform serving players across Bangladesh. We take seriously our responsibility to ensure that gambling on our platform remains a safe, transparent, and enjoyable activity for every player.
Gambling carries an inherent risk of financial loss and, for a minority of players, can develop into a harmful pattern of behaviour. khel88 is committed to minimising that risk through preventive tools, educational resources, and a culture in which asking for help is straightforward and stigma-free.
Our responsible gaming programme is built on four principles:
- Prevention: We design the platform to make it easy for players to set sensible limits before problems develop.
- Early detection: Our monitoring systems flag unusual play patterns so our team can proactively reach out to players who may need support.
- Intervention: When a player signals distress — directly or through their behaviour — we act quickly to offer practical solutions including time-outs and self-exclusion.
- Recovery: We signpost players to professional support resources and cooperate fully with external assistance programmes.
Gambling is intended for adults aged 18 and above who play recreationally and within their financial means. If gambling has stopped being fun, please use the tools on this page or contact our support team immediately.
2 Age Restriction — 18+ Only
Access to all real-money gambling services on khel88 is strictly limited to individuals who are 18 years of age or older. This is a firm rule with no exceptions, regardless of the game type, bet size, or payment method used.
2.1 How We Verify Age
Every player who registers an account on khel88 is required to complete identity verification (KYC) before making a withdrawal. The verification process requires submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — which is reviewed by our compliance team. Accounts that cannot be verified as belonging to an adult aged 18 or above will be closed and any balance refunded in accordance with our Terms & Conditions.
2.2 Our Responsibility to Prevent Underage Gambling
We also ask all adult players to take responsibility for ensuring that no person under the age of 18 gains access to their khel88 account. Do not share your login credentials with anyone — including family members or friends — and always log out of the platform when you step away from your device.
If you suspect that a minor has accessed a khel88 account, please contact our support team immediately at [email protected]. We will investigate promptly and take all necessary action.
3 Player Safety Tools
khel88 provides a suite of practical tools that allow you to manage your gambling activity and maintain healthy boundaries. All tools are accessible through your account settings or by contacting support. There is no charge for using any of these features.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Reductions take effect instantly. Increases require a 24-hour cooling-off period before they apply.
Loss Limit
Cap the total amount you can lose in a given period. Once the limit is reached, further play is paused until the period resets or you contact support to review.
Time-Out
Take a short break of 24 hours up to 30 days. Your account is temporarily inaccessible and all marketing is paused. The account automatically reactivates when the period ends.
Self-Exclusion
Block your account for 1 month to permanently. During exclusion, login is prevented, marketing stops, and you cannot reopen the account until the exclusion period fully expires.
4 Self-Exclusion Programme
Self-exclusion is the strongest player protection tool available on khel88. When you self-exclude, your account is completely blocked for the duration you select — you cannot log in, place bets, make deposits, or receive any promotional communications from khel88 during that period.
Self-exclusion options available at khel88:
- 1 month — suitable for a short deliberate break to reassess your habits.
- 3 months — a medium-term pause giving you time to seek professional advice.
- 6 months — a substantial break recommended if gambling has caused financial or personal problems.
- 1 year — a long-term exclusion for players who need extended separation from gambling.
- Permanent exclusion — a lifelong block. This cannot be reversed and is the appropriate choice if you believe gambling is causing serious harm to you or your family.
How to Request Self-Exclusion
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1
Contact Our Support Team
Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you require. You may also use the live chat feature in your account.
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2
Identity Confirmation
Our team will verify your identity to ensure the exclusion is applied to the correct account. This is typically a quick process completed within minutes during support hours.
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3
Exclusion Applied Immediately
Once confirmed, the exclusion takes effect immediately. You will receive an email confirmation. Your account balance is preserved and will be available for withdrawal when the exclusion period ends (or immediately upon request for permanent exclusion).
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4
Marketing Suspension
All promotional emails, SMS messages, and push notifications from khel88 are immediately suspended for the duration of your exclusion. We will not attempt to re-engage you during this period.
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5
Reactivation After Exclusion
For time-limited exclusions, you must contact support after the period ends and pass a brief reactivation check before your account is reopened. Permanent exclusions cannot be reversed under any circumstances.
5 Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has shifted from entertainment to a harmful habit. If several of these apply to you, we strongly encourage you to use one of our player tools or seek professional support.
You spend more money gambling than you can comfortably afford to lose, or you borrow money in order to gamble.
You feel restless, irritable, or anxious when you try to reduce or stop gambling.
You chase losses — placing additional bets to try to win back money you have already lost.
Gambling occupies a large portion of your daily thoughts, even when you are doing other things.
You lie to family members, friends, or colleagues about how much you gamble or how much you have lost.
Gambling has caused problems in your relationships, work, or studies — or you have neglected responsibilities because of gambling.
You use gambling as a way to escape stress, anxiety, depression, loneliness, or other emotional difficulties.
You have made repeated unsuccessful attempts to cut back or stop gambling on your own.
Recognising a problem is the first and most important step. Please do not delay in reaching out — the tools and support on this page are available to help you right now.
6 Deposit & Spending Limits
Setting a spending limit before you start playing is one of the most effective ways to stay in control of your gambling. khel88 makes it easy to configure limits that reflect your personal financial situation — and we make it deliberately harder to increase limits than to reduce them.
6.1 Types of Limits Available
- Daily deposit limit: The maximum total amount you can deposit into your khel88 account in a single calendar day (midnight to midnight, BST).
- Weekly deposit limit: The maximum total amount you can deposit across a 7-day rolling period.
- Monthly deposit limit: The maximum total amount you can deposit across a calendar month.
- Session loss limit: A cap on the net amount you can lose in a single gaming session before play is automatically paused.
- Wagering limit: A cap on the total value of bets you can place in a given period, regardless of wins or losses.
6.2 How Limits Work
You can set or adjust any limit by contacting support at [email protected] or through your account settings panel.
- Reducing a limit takes effect immediately — the lower limit is applied to your account as soon as the change is confirmed.
- Increasing a limit is subject to a mandatory 24-hour cooling-off period. This delay is intentional — it gives you time to reconsider a decision made in the heat of a gaming session.
- Limits apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. They cannot be circumvented by switching payment methods.
We recommend that all players set a deposit limit during the registration process — before placing any bets. A sensible starting point is a limit that represents your genuine entertainment budget for the month, not money needed for living expenses, rent, food, or household bills.
7 Getting Help
If you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — please reach out for help. You do not need to be in crisis to ask for support. The sooner you seek help, the easier it is to regain control.
7.1 Contact khel88 Support
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. All enquiries are treated with complete confidentiality. There is no judgment — our team is trained to listen and to help you access the right tools promptly.
- Email: [email protected] — use the subject line "Responsible Gaming Support" for priority handling.
- Live chat: Available directly within your khel88 account, 24/7.
- Response time: All responsible gaming emails are responded to within 2 hours during normal operations.
7.2 What Happens When You Ask for Help
When you contact us about responsible gaming, a dedicated team member will:
- Listen to your concerns without judgment and ask a few brief questions to understand your situation.
- Walk you through the available tools — limits, time-outs, self-exclusion — and help you activate whichever is appropriate.
- Provide information about professional support resources available in Bangladesh and internationally.
- Flag your account for enhanced monitoring so our team can proactively follow up if concerning patterns continue.
7.3 External Support Resources
khel88 encourages players to seek independent professional help if gambling is causing harm. While specific external helplines vary by region, the following types of support are available to players in Bangladesh:
- Mental health counselling: Licensed therapists and counsellors in Dhaka, Chittagong, Sylhet, and other major cities can provide confidential support for gambling-related issues.
- Financial counselling: If gambling has caused debt or financial hardship, a financial counsellor can help you create a recovery plan.
- Family support services: Problem gambling affects families. Support services are available for family members who are concerned about a loved one's gambling behaviour.
8 Parental Controls
If you share a device with children or young people, it is important to take steps to prevent them from accessing gambling websites, including khel88. While we operate strict age verification measures, these work at the account level — we also encourage parents and guardians to apply device-level protection.
8.1 Steps You Can Take at Home
- Never share your khel88 login credentials with any other person, including children, siblings, or other household members.
- Log out of your account after every session, especially on shared devices such as family computers, tablets, or smartphones.
- Use device parental controls: Modern smartphones (Android and iOS) and desktop operating systems (Windows, macOS) include built-in parental control settings that allow you to block specific websites and app categories for certain user profiles.
- Use third-party filtering software: A number of third-party internet filtering applications can block gambling websites across all browsers on a device. These tools can be applied to home routers to protect all devices on your network simultaneously.
8.2 Reporting Underage Access
If you believe a person under 18 has accessed or is attempting to access khel88 — whether through your account or their own — please report it immediately to our support team at [email protected]. We will investigate and take immediate action to close any account that cannot be verified as belonging to an adult.
khel88 takes underage gambling extremely seriously. We reserve the right to suspend and permanently close any account where we have reason to believe the account holder is under 18, regardless of the verification documents provided. All funds in such accounts are handled in accordance with our Terms & Conditions and applicable law.
Enjoy khel88 Responsibly
Set your limits, know the signs, and remember that gambling is entertainment — not a solution to financial problems. If you are ready to play, explore our games with a clear head and a firm budget. If you need a break, our tools are here for you.