khel88 Privacy Policy

khel88 collects personal data from you in two principal ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with our services. The categories of data we collect are described below.

1.1 Data You Provide Directly

When you register an account, complete identity verification, contact support, or make a transaction on khel88, we may collect:

• Identity data: Full legal name, date of birth, gender, and a copy of your government-issued identification document (such as a National Identity Card, passport, or birth certificate).
• Contact data: Email address, mobile phone number, and residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Financial data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details for withdrawal purposes, and transaction records including deposit and withdrawal amounts in BDT.
• Account credentials: Your chosen username and a hashed representation of your password. We never store your password in plain text and our staff cannot read it.
• Verification documents: Scanned or photographed copies of identity and address documents submitted during KYC verification.
• Support communications: Records of any written or chat-based communications you have with our customer support team, including timestamps and the content of your enquiries.

1.2 Data Collected Automatically

When you access and use the khel88 platform, certain technical and behavioural data is collected automatically by our systems:

• Device and browser data: Device type, operating system, browser name and version, screen resolution, and language settings.
• Network data: IP address, approximate geographic location derived from IP, and internet service provider information.
• Usage data: Pages visited, games played, bet amounts and outcomes, session duration, click patterns, and features accessed within your account.
• Transaction logs: Timestamped records of every deposit, withdrawal, bonus claim, and bet placed during your use of khel88.
• Cookie data: Data stored by cookies and similar technologies as described in the Cookies & Tracking section of this policy.

khel88 uses your personal data only for legitimate purposes directly related to the operation of the platform and fulfilment of our legal obligations. The table below summarises the primary purposes and the legal basis for each:

khel88 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human oversight. Where automated systems flag an account for review (for example, fraud detection tools), a member of our team will review the case before any account action is taken.

Marketing communications are sent only where you have provided explicit consent during registration or have subsequently opted in through your account settings. You may withdraw this consent at any time by contacting [email protected] or by using the unsubscribe link present in every marketing message.

khel88 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where strictly necessary and subject to appropriate data protection safeguards:

• Payment processors: We share financial and identity data with payment service providers — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks — solely to process your deposit and withdrawal transactions. These providers process data under their own privacy policies and are subject to their own regulatory obligations.
• Identity verification providers: Third-party KYC and document verification services may process your identity documents on our behalf to confirm your age and identity. These providers operate under strict data processing agreements with khel88.
• Game software providers: Game studios and platform providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical data — such as a player session token and bet amounts — necessary to deliver game functionality. These providers do not receive your full identity data.
• Fraud prevention and security services: We may share network and usage data with specialist security providers who assist us in detecting and preventing fraudulent activity, money laundering, and account takeover attempts.
• Legal and regulatory authorities: khel88 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by applicable law, a valid legal order, or where necessary to protect the rights and safety of our players and staff.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify affected players in advance of any such transfer and provide an opportunity to close accounts if preferred.

All third-party service providers that process personal data on behalf of khel88 are subject to contractual data processing agreements that bind them to handle your data in accordance with applicable privacy standards and solely for the purposes authorised by khel88.

khel88 uses cookies and similar browser technologies (such as local storage and session storage) to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device by your browser when you visit a website.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account state across pages, and enable security features. You cannot opt out of strictly necessary cookies without losing access to the platform.
• Functional cookies: These cookies remember your preferences — such as your language setting and display preferences — to provide a more personalised experience. They persist between sessions but do not track activity across unrelated websites.
• Analytical cookies: We use anonymised analytical tools to understand aggregate player behaviour on the khel88 platform — for example, which pages are most visited, how long sessions last, and where players encounter difficulties. This data is used exclusively to improve the platform and is not linked to your individual identity.
• Security and fraud-detection cookies: These cookies assist our fraud prevention systems in identifying unusual activity patterns that may indicate account compromise or coordinated fraudulent behaviour.

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Instructions for managing cookies are available in your browser's help documentation. Please note that disabling certain cookies may impair the functionality of the khel88 platform — in particular, disabling strictly necessary cookies will prevent you from logging in.

khel88 does not use third-party advertising cookies that track your browsing behaviour across external websites or serve you targeted advertisements on other platforms.

Protecting your personal and financial data is a core operational priority at khel88. We implement a layered set of technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of your data.

• SSL/TLS encryption: All data transmitted between your device and khel88 servers is encrypted using industry-standard TLS protocols. Connections that do not meet our security standard are refused.
• Password hashing: Your account password is processed through a one-way cryptographic hash function before storage. This means that neither khel88 staff nor any attacker who gains access to our database can retrieve your original password.
• Access controls: Access to player personal data within the khel88 organisation is restricted to personnel who have a legitimate operational need. Access is logged and monitored, and all staff with data access are bound by confidentiality obligations.
• Infrastructure security: Our servers are hosted in secured data centres with physical access controls, network intrusion detection systems, and regular independent security audits.
• Fraud monitoring: Automated systems continuously monitor account activity for patterns consistent with fraud, account takeover, or money laundering, and flag anomalies for immediate human review.

Despite these measures, no system is completely immune to security threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, khel88 will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate its impact.

You also play an important role in keeping your account secure. Use a strong, unique password for your khel88 account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

khel88 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal obligations and legitimate business needs. The following retention periods apply:

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and research purposes, as it cannot identify you.

Where you request deletion of your account and personal data (as described in the Your Privacy Rights section below), khel88 will honour that request to the extent permitted by our legal obligations. Certain data — particularly financial records and self-exclusion entries — must be retained regardless of a deletion request due to mandatory regulatory requirements.

As a khel88 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team in writing at [email protected] with your registered account details and a clear description of your request. We will respond within 30 calendar days of receiving a valid request.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed. We will provide this in a clear, readable format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain details — such as your email address or phone number — directly through your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing was unlawful. Please note that certain data must be retained by law (see the Data Retention section) and cannot be deleted on request alone.
• Right to restrict processing: You may ask us to temporarily restrict the processing of your personal data while a dispute about its accuracy or the lawfulness of its processing is resolved.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You have the right to object to processing of your personal data based on our legitimate interests, including profiling for fraud detection. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

khel88 will not charge a fee for handling a privacy rights request unless the request is manifestly unfounded, excessive, or repetitive. In such cases, we may charge a reasonable administrative fee or decline to act, and we will inform you of the reason for that decision.

khel88 reviews this Privacy Policy regularly and reserves the right to update or amend it at any time. When material changes are made, we will publish the revised policy on this page with an updated effective date. For significant changes that materially affect how we process your personal data, we will notify registered players via the email address on their account.

Your continued use of the khel88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to an updated policy, you should discontinue use of the platform and contact support to close your account.

This Privacy Policy applies exclusively to the khel88 platform at https://khel88.net. It does not apply to any third-party websites, services, or applications that may be linked to from our platform. khel88 is not responsible for the privacy practices of external parties.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how khel88 handles your personal data, please contact our dedicated privacy support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.
• Support hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

We take all privacy complaints seriously. If you are not satisfied with our response to a complaint, you may escalate the matter through the appropriate legal channels available in your jurisdiction.